IT Partner Support Analyst IT Partner Support Analyst …

à Sydney, Nouvelle-Galles du Sud, Australie
CDI, Plein-temps
Dernière candidature, 23 août 19
à Sydney, Nouvelle-Galles du Sud, Australie
CDI, Plein-temps
Dernière candidature, 23 août 19
IT Partner Support Analyst
The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
  • Work with the business and regional technology teams to provide active support to our white-label partners (Qantas, Coles, BOQ, SUN, Virgin, and Kogan ).
  • Gather MIS Reporting as per contractual requirements with the partners - this reporting will be used for both internal and partner management.
  • Represent Citi Consumer Technology to the partner teams, and work collaboratively with the partners to provide support, and work to successful implementations.
  • Provide partners with updates in relation to Citi release activities, planned outages, and also provide a communication channel for any unplanned outages.
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Project Citibank's requirements to partners from a technology perspective
  • Review changes proposed by partners with a impact assessment to the current integration model for the respective partner
​ Qualifications:
  • 5-8 years of relevant Banking/IT experience. Preferably in Consumer Banking
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Ideally has experience and an understanding of Technical interfaces and Consumer Applications - APIs, Batch File transfers - SFTP, Firewalls, Applications etc
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
​ Education:
  • Bachelor's degree/University degree or equivalent experience
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU------------------------------------------------------
Time Type :Full time------------------------------------------------------
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