• Competitive
  • Sydney, Nouvelle-Galles du Sud, Australie
  • CDI, Plein-temps
  • Citi Australia
  • 2019-07-18

Senior Product Manager - Existing Customers Portfolio

Senior Product Manager - Existing Customers Portfolio

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19007652


Citi's  Mission and Value Proposition explains what we do and  Citi Leadership Standards  explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

This Senior Product Manager role for our Existing Customers portfolio will have full accountability of product ownership for revenue generation and portfolio activities to existing base of customers in Personal Loans and Line of Credit products.The role will be in charge of driving instalment loan sales, optimizing profitability of the Citi Loans portfolio and ensuring an effective control framework for activities.

Key accountabilities include:

• Develop and implement existing customer strategy for Citi Loans products (including any white label partner products where applicable). This includes existing customers in Personal Loans and Line of Credit products.
• Manage portfolio financial review, identify revenue opportunities and manage roll out of key initiatives to support existing customer growth.
• Drive installment loan sales to meet revenue and business goals.Identify growth opportunities, expand customer segmentation and distribution channels, and optimize on pricing strategy to ensure long-term sustainable growth.
• Own the end-to-end process with adequate and effective checks in terms of system set up, offer set up, T&Cs, channel execution and fulfilment.
• Work in partnership with key stakeholders in legal, compliance, risk, decision management, digital banking, sales & acquisition and technology to drive successful outcomes.
• Work with regional teams to develop and implement new user experience and functionality to support portfolio sales.
• Lead two direct reports, providing direction, guidance and development opportunities for direct reports.
• Take personal responsibility for resolving issues and delivering a customer centric solution.


Skills and experiences required:

• 5-8 years of experience in financial services industry
• Bachelor's degree, tertiary degree and/or professional qualifications (eg. CA/CPA) preferred but not required
• Experience in product management, portfolio management or personal loans an added advantage
• Highly analytical with strong sense of financial acumen
• Strong interpersonal and leadership skills
• Excellent time management skills
• Highly results driven and self motivated individual

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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