IT Operations Manager IT Operations Manager …

à Bruxelles, Bruxelles-Capitale, Belgique
CDI, Plein-temps
Dernière candidature, 07 avr. 20
85k-90k + bonus + pension + car allowance + health insurance
à Bruxelles, Bruxelles-Capitale, Belgique
CDI, Plein-temps
Dernière candidature, 07 avr. 20
85k-90k + bonus + pension + car allowance + health insurance
IT Operations Management Role in Luxembourg - strong salary and package included (30+ annual leave days, very large car allowance for commuters in France, Belgium & Germany, Pension, Large Bonus guaranteed, Heath insurance)



Our client,  a large financial services organisation, are looking for an IT Operations Manager with a track record within a multinational organisation, to provide guidance to the IT department whilst also directly supporting end users.


There are 3 core aspects to the role - operations management, project management & vendor management.


Operations Management

 Align technology vision with business strategy by integrating company processes with the appropriate technologies 

 Responsible for keeping all the IT equipment and services running meeting the agreed Service Level Agreement 

 Maintains the operational integrity of the technologies and services provided.  

 Maintains existing enterprise infrastructure, while providing direction in all technology-related issues by managing the Technical Customer Support function 

 Defines and generates KPIs to measure quality and continuous improvement 

 Assisting employees with IT matters and/or escalating technical matters to the external vendor. 

 Maintain an inventory of the company IT equipment (laptops,routers, switches, phones etc…) 

 Ensuring all applicable IT policies and procedures are documented and operating effectively.  Ensure that each system has a reliable backup on a daily basis which is tested  

 Ensure that each server is protected from viruses and security threats  

 Work with the security engineer to ensure that the infrastructure is secure and to address any vulnerabilities that are identified  

 Monitor each server for availability, and report any problems along with a fix plan  

 Ensure each system has the necessary system management tasks performed  

 Perform system capacity planning  

 Ensure that all systems are maintained with update server level patches as required  

 Implement and maintain a robust and secure environment  

 Ensure that DR plans are in place and that they are tested  

 Ensure that all process documentation is up to date and reviewed  

 Review and update policies and procedures documents and to create new policies as required  

 Deal effectively and resolve any issues that impact the infrastructure and to work with the service delivery manager to communicate with the Business on progress and estimated fix time

Project Management

 Being proactive and producing high quality documentation in support of all projects (e.g. status reports, proposals, presentations). 

 Identifying project dependencies and critical path. 

 Working effectively to establish strong working relationships with key business stakeholders. In particular, creating an environment where there can be both formal and informal communication. 

 Ensuring the timely escalation of unresolved issues and early warning on key risks.

Vendor Management

 Give the necessary support to the IT Manager by managing outsourced IT arrangements and vendor projects to ensure that performance is performed at a high level of quality and timeously delivered. 

 Managing the invoice approval process for all IT related spend to ensure that invoices are correct and that payments are only made when the appropriate milestones have been reached.

Qualifications and Experience

 IT Infrastructure background with clear understanding of Hardware, Network Security, Virtualization, Cloud, Storage, and Datacenter practices  

 Experience of managing End User services and Service Desk Operation  

 Knowledge of various service desk tools (Service Now, Symphony, Kaseya, Manage Engine etc.)  

 Able to manage SLA, Vendor coordination, Escalation and reporting  

 Conduct feasibility for various upgrade projects, improvements, and other conversions  

 Ability to manage and collaborate with outsourced partner and services model 

 Understand ITSM processes (Incident, Change, Problem ) and delivery  

 Practice IT asset management, including maintenance of component inventory and related documentation.  

 Understands cloud Infra Workloads 

 Release and Change management 

 Project Management skills: (Prince2, PMI Certification…) 

 Proven team player  Proven communicator  

 Tactical focused with Strategic vision  

 Responsive and Responsible  

 On call availability 

 Minimum Bachelor Degree in Computer Science or local equivalent. 

 At least 7 years of hands-on experience in the IT Industry, including IT management experience. 

 Broad understanding of IT architecture, infrastructure, operating systems, databases, web services, etc. 

 Strong exposure to investment and financial applications. 

 Familiarity with IT standards and industry best practices in business processes, operations, project management, and service management. 

 Knowledge of Technologies and systems: VMWare, MDM, Microsoft ecosystem (Microsoft Exchange, Active Directory, DNS, DHCP, CA…) VPN, Backup systems, SharePoint, SQL, Privileged Access Management, Network Access control. 

 Knowledge of Viewpoint, Sage Bob 50, eFront, will be an advantage. 

 Project management experience for both on-premise package and SaaS hosted implementations. 

 Exceptional communication skills.  

 Enthusiasm to learn new business skills and undertake challenging IT assignments. 

 Results oriented and able to self-manage and/or work with small teams. 

 Completely fluent in written and spoken English. French will be an advantage.


If this is of interest to you, please apply and we will contact you shortly with further information.