• Negotiable
  • Shenzhen, Kwantung, Chine
  • CDI, Plein-temps
  • Standard Chartered Bank China
  • 06 janv. 18

CC Exec - Video Banking

  • Lieu de travail : Shenzhen, Kwantung, Chine
  • Salaire : Negotiable
  • Type de contrat : Plein-temps

Please view Job Description for details.

2. To ensure continuous improvement in productivity to the standards prescribed from time to time.
確保不斷提高工作效率,以達致銀行標準

3. To support ongoing initiatives to enhance cross sell opportunities.
為提高交互銷售機會,支援現正實行的計劃

Nature of Transactions
交易處理種類

1. To answer Client enquiries
解答客戶查詢
2. To execute Client instructions and requests
執行 / 處理客戶指示或要求
3. To handle Client complaint
處理客戶投訴

Risk Management
風險管理

1. To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same. (for Managers or Officers)
確保概述於呼叫中心手冊或DOI中的控制程序被充份得當地使用和確保員工遵從以上守則。 (適用於經理或高級職員)

2. To comply with the control requirements in the laid down procedures or Manual
relevant to your job responsibilities in the Contact Centre. (for all levels of staff)
遵守與你在呼叫中心工作職責的相關程序及控制的要求。 (適用於所有級別職員)

3. To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. (for all levels of staff)
遵守所有適用的反洗黑錢程序,尤其是向反洗黑錢專責職員和直屬上司報告任何可疑活動。(適用於所有級別職員)

4. To comply with all relevant policies and procedures covering regulatory, local and
group requirements. (for all levels of staff)
遵守所有相關的政策和程序,包括所有監管規條,本地及集團的要求。(適用於所有級別職員)

Selection Criteria:
挑選準則:

1. Bachelor graduate or above
學士學位或以上
2. Excellent in Cantonese speaking and Chinese writing skills
流利廣東話及良好中文寫作能力
3. Excellent English writing skills, those who passed CET-6 or TEM-8 are preferable
良好讀寫英語能力,CET-6 或TEM-8合格者優先
4. Be well versed in Standard Chartered Bank (Hong Kong) Limited product offerings of all products: Credit Cards, Savings Account, Current Account, Time Deposit, Mortgage, Personal Loan
熟悉銀行產品:信用卡、儲蓄存款戶口、支票戶口、定期存款、樓宇按揭貸款、私人貸款
5. With client service or sales working experience preferable
具客戶服務或推銷工作經驗者優先
6. Excellent interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
善於處理人際關係及良好溝通技巧
7. Able to work under pressure and willing to take challenges
能承受工作壓力及勇於接受挑戰
Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
员工需遵循由其直属经理所指派的除上述工作职责外的任何工作内容和任务。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上工作范围和职责描述将于每年订立年度工作目标时进行回顾,并由直属经理和员工于必要时进行修订和达成一致。

Key Roles and Responsibilities

Enter roles and responsibilities

Qualifications and Skills

Enter qualifications and skills

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.