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Location Scheduling Services Manager

FM Global Paris, France
Mise en ligne il y a 7 jours CDI Competitive
Location Scheduling Services Manager
FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe.

We provide comprehensive global commercial and industrial property insurance, engineering-driven underwriting and risk management solutions, property loss prevention research and professional claims handling.

We currently have a fantastic opportunity for someone to join the Location Scheduling Services team as a Location Scheduling Services Manager based in the Paris, Maidenhead, Madrid, Milan, Frankfurt or Amsterdam office, reporting to the Regional Location Scheduling Services Manager.

• Lead and develop a team of scheduling specialists and provide leadership to a local scheduling service team to drive outstanding location scheduling services providing exceptional customer service, internally and externally.

• Drive implementation of scheduling methodologies and implement key initiatives and work to stabilize and improve key processes, including training development of team members.

• Partner with leadership to create strategic recommendations on processes and systems to improve productivity and provide additional client value.

• Liaisons with various departments in support of company and operation goals and objectives related to the delivery of FM Global products and reducing the overall risk exposures of our clients.

• Work closely with the Global & Regional Location Scheduling Services managers to continuously optimize our services by balancing effectiveness and efficiency to positively impact client experience while managing financial impact.

• Necessity to keep abreast of local scheduling considerations which affect scheduling delivery (restricted territories and changing conditions).

• Facilitate gathering, monitoring and reporting critical metrics for the scheduling team to aid in continuous improvement.

• 4 Year College Degree/Bachelors

• 5+ years' experience with FM Global or relevant experience. Project management experience preferred.

• Excellent interpersonal and communication skills and proven ability to work effectively with all levels within the organization.

• Excellent verbal and written communications skills in English. French, Spanish or Italian language skills desirable.

• Strong organizational, multi-tasking and prioritization skills, ability to manage multiple projects with changing priorities and meet challenging deadlines in a dynamic fast paced environment.

• Experience collaborating in a multi-disciplinary, diverse and dynamic work environment with a strong problem-solving approach.

• Proven ability to drive results, strong presentation skills and attention to details.

• Focus on delivery of exceptional internal/external client service and working knowledge of the loss prevention field engineering discipline.

• Adept at developing and maintaining productive relationships with key stakeholders.

• Ability to translate complex business requirements into practical and efficient practice. Effective at influencing others and building momentum for successful change.

• Experience and desire to drive continuous improvement and the further use of technology to drive value added business results.

• Transformational change, strategic and creative thinker.

If you are interested in being considered for this position, please apply via Job Postings within Career Center following the instructions

You will also submit your application (with CV and Application Letter) directly to Arnaud Dufour ( in the Human Resources Department.
Référence  2024-14571
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