Murex technical support Expert

  • 730
  • Paris, Île-de-France, France
  • Freelance, Plein-temps
  • Aston Carter Ltd
  • 15 nov. 18

Aston Carter is the Financial Allegis group subsidiary

Responsibilities:

  • Provide quality technical support on / around the entire Murex production chain.
  • Analyze and manage incidents and propose solutions
  • Identify underlying root causes for recurring problems. Promote and implement improvements on IT processes.
  • Monitor technical services activity. Propose improvement for performance.
  • Manage the Technical Releases
  • Manage all Murex environments (excl. production environments) 
  • Propose and develop enhancements to improve the technical support team work, where possible.
  • Write and update documentation covering technical aspects of/around the Murex platforms.
  • Write troubleshooting procedures, ‘’How to’s’’ and other technical advanced documentation.
  • Share knowledge and coach newcomers, leverage your expertise through a continuous training program