Trouvez votre emploi idéal
Espace Recruteurs

Responsable Relations Clients Sinistres /Claim Customer Relationship Manager/

Chubb Paris, France
Mise en ligne il y a 1 jour CDI Competitive
Responsable Relations Clients Sinistres /Claim Customer Relationship Manager/
Job Description

For a strong focus on our customers, being insurance brokers and (potential) insureds, we are looking for a Claim Customer Relationship Manager (CCRM) for our operations in France. The job is part of a team of 2 CCRMs working together out of Paris and having a cross border cooperation with a larger team of 10 CCRMs across Europe.

The job entails building and maintaining good relationship with our largest client accounts (multinationals and Global Accounts) on the Claims Department in good cooperation with underwriting and business development. Starting at the quoting/offering or tender stage, during the contract period or for contract renewal. The Claim service relationship should support Underwriting in obtaining new business, supporting cross selling and retaining profitable business. Additionally, the CCRM manages the relationship of our largest insurance brokers in consultation with Claims Management.

Key tasks for the CCRM
  • Being the point person for the relationship (externally and internally) regarding claim handling (not handling the claim in itself but for coordination, questions or trouble shooting)
  • Monitor timely provision of accurate claims data to client and ensuring that Underwriters are in possession of all pertinent claims information in anticipation of renewal negotiations
  • Provide or coordinate training sessions at the client or broker
  • Obtain feedback on our claim related services
  • Provide support to Chubb colleagues attending client meetings.
  • Arrange for account related bulletins (Claim Bulletins) serving as guidance for claim handling across the globe
  • Assist Claim management to develop and set direction of claims service strategy.
  • Monitor Claim service performance including vendor service delivery and liaising with Chubb vendor management
  • Consult with Marketing and produce promotional material for Claims
  • Provide a monthly activity report on client meetings, claim service delivery and issues dealt with

Whilst the job is based in Paris, it reports to the CE Claims Service manager with a matrix reporting line to the French Country Claims Manager.

Qualifications

Required profile :
  • University degree or equivalent
  • Prior insurance background
  • Solid claim handling experience with international exposure and a strong commitment to service, able to build bridges across the insurance business and understands how to maneuver in a large international insurance organization.
  • Language skills: Native French (mandatory) and fluency in English.
Référence  300000464720747
Plus d'offres de Chubb
Chubb
Claims Client Relationship Manager
Chubb
Antwerp, Belgium
il y a 1 jour Plein-temps Competitive
Chubb
Responsable Dommage Grands Comptes
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Actuarial Apprentice
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Coordinateur/Coordinatrice Export
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Souscripteur Senior Responsabilité Civile (Grands Comptes)
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Gestionnaire Indemnisation Senior Marine/Aviation
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Souscripteur Senior Dommage (Middle Market)
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Souscripteur RC Professionelle et Cyber
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Assistant(e) de Souscription (Assurances de Personnes)
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive
Chubb
Souscripteur/Sousrciptrice Senior Dommages (Grands Comptes)
Chubb
Paris, France
il y a 1 jour Plein-temps Competitive

Donnez un nouvel élan à votre carrière

Trouvez des milliers d'opportunités emploi en vous inscrivant sur eFinancialCareers dès aujourd'hui.
Plus d'offres d'emploi
Aon Corporation
Consultant M&A H/F
Aon Corporation
Paris, France
Chubb
Actuarial Apprentice
Chubb
Paris, France