SAAS Technical Consultant H/F SAAS Technical Consultant H/F …

Murex
à Paris, Île-de-France
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Murex
à Paris, Île-de-France
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Murex
SAAS Technical Consultant H/F
Murex is a recognized global leader in software development for trading, risk management and processing. Everyday banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto "pioneering again" sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions - each time offering innovative software solutions to the industry.

Over 2,300 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.
Main missions :


Thorough understanding of the SaaS framework (architecture and technical configuration of the SAAS Platform and Mx3 software program) :
  • Maintain an in-depth understanding of the Murex SaaS architecture and interaction between its layers;
  • Contribute to network architecture decisions including close follow-up on connectivity to Murex SaaS clients' and third-party vendors;
  • Study and apply the market's SaaS and security best practices on the platform;
  • Apply Murex best practices on the SaaS environments
  • Help and train other team members on SaaS technical procedures, play first level of escalation for SaaS technical issues;
  • Have full technical ownership on his/her scope during client activity and business hours
  • Implement specific tools based on well-defined specifications, and communicate with the Hosting Provider and with internal teams to ensure proper service delivery;

In your day to day you will :
  • Handle Incident, Problem and Crisis management on Murex SaaS technical cases and technical production Incidents, with escalation responsibilities;
  • Identify impediments and suggest solutions related to daily activities;
  • Build and continuously develop an internal network, communicate effectively with peers to ensure understanding and constant feedback and visibility on SaaS technical support activity;
  • Listen to clients, seek to understand their business, monitors client satisfaction and sees it as a priority; invest time and efforts in critical situations;
  • Act based on the business impact(s) of the Incident on client side;
  • Contribute to the Murex SaaS security framework; and to client RFPs, service sizing & pricing

    JOB requirements
    Profile :
    • Graduated from an Engineering school or a Master's degree, proving at least 3 years of experience (experiment), you have a big interest for the problems of software integration,
    • Cross domain technical knowledge including but not limited to
    Network connectivity, protocols and security
    Linux and Windows Server operating systems
    Information Security standards
    • Fluent in English and ability to work in an international environment, curiosity and open-mindedness
    • Excellent communication skills and Good analysis and synthesis capabilities
    • Knowledge of Cloud-related topics is a plus
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