API Support Specialist - Enterprise Technology - Hong Kong
Who we are:
Innovation in technology continues to increase at an outstanding rate. No more so than in the capital markets in the midst of a seismic transformation with technology at the heart of every business decision. As the dynamic continues to shift from the desktop to the enterprise, technology is enabling firms to significantly reduce their cost through workflow automation, artificial intelligence and machine-to-machine interaction.
Bloomberg remains at the forefront of this transformation by providing a unique value proposition that combines technology products developed specifically for the capital markets, and the industry-leading expertise that is vital for the future Bloomberg customer's success. What do we do?
Enterprise Technology is responsible for the design, delivery and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy-side and sell-side firms. We pride ourselves in our quality, rapid time to market, and ability to solve for the most comprehensive and challenging workflows. What's the role?
As a member of the Enterprise Technology Services (ETS) group, you're vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You'll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. Who You Are:
You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver and doesn't shy away from taking on new challenges and thrive on change. You love being a great teammate and are someone who clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible. We'll trust you to:
Analyze and solve issues for our global clients' production environments. Work closely with technical and operations contacts at client firms to help resolve & prevent issues that may impact their businesses
Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement the future system and product changes
Partner with Account Management in our buy-side business to provide proactive engagements with our client base
Identify opportunities to implement and drive adoption of self-service solutions to meet client needs You'll need to have:
3+ years of experience in a customer-facing position supporting technology
Experience working with APIs across a scripting language or programming language (i.e Shell, Perl, Python, .NET, Java or C++)
Hands-on experience with Web services, REST, SOAP, XML
Strong multitasking skills and the ability to maintain a professional demeanour when handling complex and time-sensitive issues
Bachelor's degree in Computer Science, Information Systems/Technology, or equivalent work experience
Ability to communicate across multiple stakeholder groups with strong written and oral English and Mandarin skills We'd love to see: A basic understanding of financial markets
Experience in UNIX and Linux operating systems and support
Experience with IT Service Management or client relationship management
Experience with data transformation using XML/XSLTs
Exposure or certified practitioner in vendor cloud technology i.e AWS, Azure If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: http://www.bloomberg.com/professional .
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.