Application Production Support Analyst Application Production Support Analyst …

Keyteo Consulting
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 15 juil. 20
Keyteo Consulting
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 15 juil. 20
KEYTEO, a French IT Consulting group based in Hong Kong is hiring a new permanent Consultant to work as Application Production Support Analyst for one of its clients leader in the banking industry.

Act as a key member in Prime Services and Financing Application Support group providing production support on Front Office Pre&Post-trade activities.


·       Be responsible for the applications support of Equities & Derivatives Trading and Sales business, focus on the Cash Equity related system platform including OMS, EMS, Fix Engines, algorithm trading, smart order router

·       Required to support internal clients, troubleshoot and diagnose functional and technical issues in the production environment.

·       Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams; enhance legacy Excel VBA if necessary.

·       Conduct system Quality Assurance test, perform deployment or upgrade of mission critical applications.

·       Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems.

·       Work closely with software vendors and development teams, business analysts, architects and infrastructure teams to enhance existing platform. eg: resilience, BCP, system performance and low latency.

·       Drive regular performance review with counterparty on different pricing and referential systems worldwide. Conduct regular or ad-hoc pricing performance analysis by extracting data from different databases, automating using Unix and Excel scripting.

·       Follow ITIL Application Support methodology to carry out incident and system change management procedures.

·       Provide system and process documentation.

·       Shift duty, weekend and holiday work are required.


Essential Technical Knowledge/Skills :

·       Good client management and interpersonal skills

·       Good communication and coordination skills

·       Knowledge FIX, algorithm trading strategies, market practices in Asia

·       Technical knowledge on Excel VBA

·       Solid scripting and automation skills required using python and shell scripting

·       Good SQL skill on Sybase and Oracle

·       Experience with system monitoring

·       Reliable and good attention to details


Qualifications and Experience :

·       University qualification preferably with IT major.

·       Solid experience on supporting trading floor

·       5 -8 years of experience desired