Our client is a public listed international property investment company. They also invest a major portfolio retails business in Hong Kong. They have offices located in London, Sydney, Japan, Singapore, Hong Kong and Greater China.
We're seeking for an experienced IT Senior Manager to join the local technology team to be the leader to play a critical role in HR technological changes.
The role reports to the Senior Director of Data Analytics & Loyalty Operations;
This role will work with different team such as customer & digital experience team, CRM, Marketing and IT development team to understand the business requirements in order to design and develop the data-driven solutions for target customer experience strategy using data lead initiatives across the business;
Perform in-depth data analysis and recommend insights to drive business results;
Gather the requirements and propose the data driven solution such as building interactive performance dashboards, set up predictive statistical models, segmentation profiling, sales campaign and activation post evaluation;
Work through complex datasets from different silos to craft the story with proper visualizations;
Formulate the data strategy and governance to improve the customer experience;
Enrich the customer profiles for segmentation and proposition design purposes via study CRM objectives and customer needs;
Ensure compliance with robust data governance policies and practices;
Vendor management for market intelligence, research and website tracking;
Degree or above in computer science/ data science/ Mathematics/ Statistics or related discipline;
With around 5 years hands-on experience in SQL and tableau OR power BI;
With strong experience using Google Analytics OR Adobe analytics;
Proven experience to extract actionable insights from CRM platforms,
Strong communication and presentation skills in both Cantonese and English
NICE TO HAVE:
Experience with Salesforce service cloud/ marketing cloud;
Able to work with IT/ external vendor to refine the data model;
Ability to navigate in a complex matrix environment and achieve outcomes working with multiple stakeholder groups;
Strong communication and presentation skills in Cantonese and English
13 Months (Guaranteed Bonus);
2-3 Months Company Performance Bonus;
Flexible working hours;
Full medical insurance coverage.
To apply online please click the 'Apply' button below.
For a confidential discussion about this role please contact Joe Tsoi on +852 2848 9539.