Assistant Vice President, Service Delivery Manager, Technology & Operations

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • DBS Bank (Hong Kong) Limited
  • 08 janv. 18 2018-01-08

Assistant Vice President, Service Delivery Manager, Technology & Operations

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for eight consecutive years from 2009 to 2016.


  • Co-ordinate the incidents meeting and work with all related parties to provide recovery actions and plans.
  • Execute notifications and escalations as defined in the Incident Management Process.
  • Assess the incident impact in a timely manner.
  • Lead the problem management process to perform the incident root cause analysis (RCA).
  • Ensure the preventive actions are implemented.
  • Ensure the necessary change request approvals are obtained as well as the required information is complete before implementation.
  • Participate in weekly Change Board review meeting to review upcoming change requests and ensure approvals are met.
  • Work closely with all the teams and vendors to enforce of the Incident, Problem and Change Management processes.
  • Governance of SG team to deliver their services to HK.
  • Support and responsible for the IPC in HK, provide IPC service to the cross team. Also need to work with SG regional team to provide IPC service to HK.


  • Degree in Information Technology or equivalent
  • Extensive working experience in Incident Problem and Change area (at least 5 years or above), preferably familiar with banking environment.
  • ITIL Foundations certification
  • Good IT technology knowledge
  • Strong analytical and problem-solving skills
  • Written/verbal communications skills in English and Cantonese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.