Design, develop and manage e-channel products and services from the view point of end-to-end customer journey, including all touch points, to ensure a smooth customer interaction and comprehensive frontline support.
Develop, nurture and maintain the business relationship with strategic partners, collaboration institutions, vendors, agents and other external connections related to e-channels.
Support the Digital Banking Development team head, to provide coaching and support to other team members on e-channel products and services design and development.
Plan and implement new services / initiatives for different e-channels from end to end including budgeting, tracking on project quality, cost and timeline.
Communicate with different product owners to collect user requirements for new e-initiatives implementation, plan and conduct UAT, arrange training for frontline, and support e-banking operations and enquiries.
Prepare/provide support on procedural design, user requirements, and functional requirement for system enhancements related to personal banking products.
Liaise with relevant parties to ensure proper function of e-channel services.
Liaise with end users at all levels and IT groups on project implementations.
Add value to business clients/users in the new product design/campaign, operational design and system applicability.
Co-ordinate with e-channel marketing to launch product campaign for a series of customer communication platform. Evaluate the e-channel marketing campaign.
Monitor the market trend and make creative recommendations in order to keep abreast of customer needs.
Identify information technology solutions or opportunities to escalate the e-channel business.
Source strategic alliance in establishing products and customer services to meet the market trend.
Prepare MIS reporting on the e-channel business.
Regular review on procedures to ensure they comply with the latest guideline and regulations.
Degree holder in Business, Information Technology or related disciplines is preferred
Minimum 8 years of experience in project in relation to digital banking
Good knowledge in retail banking products/services and development trend of e-banking, digital and innovative services
Well verse in project management or System Development Life Cycle.
A team player with strong organizational skill and able to work under tight timeline.
Good command of both written and spoken English and Chinese (including Putonghua)
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