Espace Recruteurs

Assistant Vice President / Vice President, Digital Banking Development

China CITIC Bank International Limited
Hong Kong
Mise en ligne il y a 2 mois CDI Competitive
S
Mise en ligne par
Sophia So
Recruiter

Key Accountabilities:

  • Design, develop and manage e-channel products and services from the view point of end-to-end customer journey, including all touch points, to ensure a smooth customer interaction and comprehensive frontline support.
  • Develop, nurture and maintain the business relationship with strategic partners, collaboration institutions, vendors, agents and other external connections related to e-channels.
  • Support the Digital Banking Development team head, to provide coaching and support to other team members on e-channel products and services design and development.
  • Plan and implement new services / initiatives for different e-channels from end to end including budgeting, tracking on project quality, cost and timeline.
  • Communicate with different product owners to collect user requirements for new e-initiatives implementation, plan and conduct UAT, arrange training for frontline, and support e-banking operations and enquiries.
  • Prepare/provide support on procedural design, user requirements, and functional requirement for system enhancements related to personal banking products.
  • Liaise with relevant parties to ensure proper function of e-channel services.
  • Liaise with end users at all levels and IT groups on project implementations.
  • Add value to business clients/users in the new product design/campaign, operational design and system applicability.
  • Co-ordinate with e-channel marketing to launch product campaign for a series of customer communication platform.  Evaluate the e-channel marketing campaign.
  • Monitor the market trend and make creative recommendations in order to keep abreast of customer needs.
  • Identify information technology solutions or opportunities to escalate the e-channel business.
  • Source strategic alliance in establishing products and customer services to meet the market trend.
  • Prepare MIS reporting on the e-channel business.
  • Regular review on procedures to ensure they comply with the latest guideline and regulations.

 

Requirements:

  • Degree holder in Business, Information Technology or related disciplines is preferred
  • Minimum 8 years of experience in project in relation to digital banking
  • Good knowledge in retail banking products/services and development trend of e-banking, digital and innovative services
  • Well verse in project management or System Development Life Cycle.
  • A team player with strong organizational skill and able to work under tight timeline.
  • Good command of both written and spoken English and Chinese (including Putonghua)

 

Référence  111202/AAY
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