Deutsche Bank
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 28 mai 20
Deutsche Bank
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 28 mai 20
Position Overview

Summary of the Team & Role:
  • Responsible for ensuring New Client Adoptions for HK Corporate Coverage are completed in a timely manner
  • Perform Client Outreach and case management duties, including interfacing with Clients, Relationship Managers, Compliance and off-shore KYC Operations
  • Manage day to day activities and objectives of direct reports, and act as initial escalation point
  • Supporting the HK Corporate Coverage lead, to act as business liaison with Corporate Coverage business stakeholders in HK, to foster and build close working relationship between Front Office and KYC Ops production
  • Monitor and track performance and progress across Client Onboarding / New Client adoptions for the Corporate Bank in HK
  • Identify and escalate risk and issues with Client onboards, which affects corporate bank clients progression - ensuring internal KYC Ops management and external stakeholders are aware of risk and issues
  • Identify / assist in identifying solutions for risk and issues of production performance, and drive implementation of solutions locally.
  • Ensure business stakeholders are kept informed through regular meetings & reports on KYC performance.
  • Foster dialogue between KYC Ops and Front office to establish how KYC execution can be optimally delivered to support required business outcomes around revenue growth/Control environment maintenance.
  • Proactively engage with various teams as needed (Policy & Standards/ AFC etc) to identify ways of streamlining KYC requirements and expediting KYC completion with minimal client inconvenience and optimal business support.

What we'll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and well-being at its center.

You can expect:
  • Supplemental Savings Plan on top of mandatory social security
  • Full range of commercial insurance coverage, including delegated private hospital
  • Online family doctor consultation for both employee and family members
  • Employee Assistance Program for both employee and family members
  • More than 18 days of annual paid leave, plus public holiday and flexible working arrangements

Your Responsibilities:
  • Drive strong and effective stakeholder engagement and became a trusted partner of relevant business stakeholders on all matter pertaining to Client Lifecycle Management/ KYC
  • Ensure stakeholder matrix clearly defined and regular stakeholder engagement sessions are in place for new client adoptions
  • Proactively engage business to manage expectations around New client adoption timelines and issues in the onboarding process
  • Identify & measure performance of Corporate Bank KYC production for New Client Adoptions
  • Identify causation of performance issues and seek to implement mitigation plans including rebalance of resourcing within team between functions if needed to ensure adequate business growth support and meeting of regulatory commitments / control requirements.
  • Identify risks and issues early in the production lifecycle, ahead of deadlines and flag to relevant KYC Ops management and business stakeholders.
  • Contribute on tactical KYC process improvement accelerations, as well as inputting into future KYC Target Operating model
  • Ensure all direct and indirect reports are fully aware of expectations and have clear detailed objectives that support the overall team performance outcomes and stakeholder demands and required skill sets for them to succeed in line with Target operating model.
  • Drive client centricity and business understanding within the team to help grow a commercial and practical problem solving mindset that enables balancing of control /KYC quality consideration vis-a-vis client experience considerations.
  • Be receptive to client and Business feedback on KYC experience and collaboratively discus with business ways of betterment while highlighting the policy/regulatory requirements.
  • Ensure team has a good understanding of the business they support and the associated client base and their characteristics.
  • Proactively engage with AFC (Anti Financial Crime Compliance team) and KYC policy teams to streamline interpretation of regulatory / policy asks and identify alternative means of achieving KYC outcomes with minimal client inconvenience.

Your Skills & Qualifications:
  • Bachelor's degree with a minimum of 5 years of experience in a KYC
  • Good knowledge of HKMA/SFC KYC and AML requirements
  • Performed senior Client Outreach or Case Manager role
  • Excellent research and analytical skills; a proactive and fast learner.
  • Attention to detail, combined with a strategic and proactive work approach.
  • Accuracy, diligence and the ability to deliver high quality results within tight deadlines.
  • Very good sense of risk awareness.
  • Excellent team player with strong work ethics.
  • Ability to maintain relationships in virtual teams.
  • Communicates in a clear, accurate, persuasive and confident manner.
  • Works independently, with minimal supervision.
  • Strong writing skills, capability to document relevant information in a clear, structured and comprehensive way.
  • Excellent communication skills and the ability to build and maintain relationships with colleagues at all levels of seniority and maintain relationships across functions and locations.
  • Resilience and commitment, ability to plan, prioritize and work under pressure.
  • Accuracy, diligence and the ability to deliver high quality results within tight deadlines.

How we'll support you
  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.