Chatbot Trainer Chatbot Trainer …

AIA International Limited.
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive package
AIA International Limited.
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive package
The Chatbot Trainer will build, modify, test and maintain Chatbot applications on multiple user platforms.

Roles and Responsibilities

Chatbot Training and Conversation Experience Review

  • Identify trends / patterns in customer interaction and non-speech data that present opportunities for improvement to operating efficiencies, customer experience, and process improvement
  • Manage the process of reviewing and maintaining the Chatbot conversational experience
  • Monitor the performance of Chatbot, frequently review key metrics and reports, make updates to existing conversation experiences based on review of customer interactions
  • Define recurring questions that can be handled by Chatbot and improve the dialogue flow to handle such questions
  • Correct and re-train failed or misunderstood dialogues to improve the learning and training of Chatbot and optimize the overall experience

Other responsibilities

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

 

Job Requirements

  • Tertiary education graduate in any discipline, or secondary education graduate with 2 years working experience.
  • Experience designing, developing and deploying conversational virtual assistants
  • Knowledge and understanding of ML / AI / NLP
  • Familiar with utterances, entities, intents, classification, annotation, business rules and APIs
  • Fluent in verbal and written English and Cantonese
  • Basic insurance and pension knowledge would be definitely an advantage.
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