Chinese Copywriter, Customer Service Chinese Copywriter, Customer Service …

Block.one
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Block.one
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Block.one is a software publisher specializing in high performance blockchain technologies. Its first project, EOSIO, an open-source blockchain protocol designed to enable secure data transfer and high-performance decentralized applications, has received global recognition as the first performant blockchain platform, following its introduction in May 2018. To support our fast-paced and expanding business, we are looking for talented Chinese Copywriter to support our Customer Service Team, the role reports to the Customer Service Manager.

Block.one is a software publisher specializing in high performance blockchain technologies. Its first project, EOSIO, an open-source blockchain protocol designed to enable secure data transfer and high-performance decentralized applications, has received global recognition as the first performant blockchain platform, following its introduction in May 2018.

Through its affiliate, Block.one Hong Kong provides software development and consultancy services through its office in Central, Hong Kong. We are continuing to look for global and local talent to join us in Hong Kong to offer creative solutions based on the latest technological innovations and trends.

To support our fast-paced and expanding business, we are looking for talented Chinese Copywriter to support our Customer Service Team, the role reports to the Customer Service Manager.

Responsibilities

  • Create content for the user knowledge base and training materials.
  • Complete ownership of the knowledge base content production process, including gathering information, producing drafts and revisions, coordinating technical and editorial reviews, and performing detailed copyediting.
  • Present complex technical information in a clear and concise manner in writing and video
  • Produce or assist in producing short videos. Video production can involve scripting, video capture and video-editing tasks.
  • Analyze knowledge base reports for continuous improvement
  • Collaborate with Engineers, Product Managers and UX designers to ensure accuracy of knowledge base content.
  • Work with Customer Service and Product Management teams to set priorities.
  • Assist with responding to customer inquiries as needed.
  • Other duties as assigned.

Requirements

  • Excellent Chinese writing skills in both local and Mainland styles
  • Familiarity with the latest Chinese culture is a prerequisite
  • Strong spoken and written in English would be an advantage
  • Previous experience writing documentation such as product user guides, training materials, or technical documentation, preferred
  • Ability to learn new systems quickly and develop product expertise
  • Experience in content management systems
  • Excel at handling multiple projects and diverse activities.
  • HTML/CSS knowledge is a plus.
  • Bachelor’s degree in English, Communications, Computer Science, or equivalent preferred.
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