Claims Manager (Life and Health)

  • Negotiable / Competitive market rate
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • Stirling Andersen , Numéro de Licence EA : 16S8094
  • 15 juil. 18 2018-07-15

Global Life Insurance business requires a strong claims person for their Hong Kong office. Lead a small team and report directly into the Head of Claims in this managerial position with real career growth opportunity.

We are looking to recruit a Claims Manager to join this global Insurance business handling claims across Life and Health insurance. You will be responsible for delivering a high quality professional advice service to clients regarding claims issues while liaising with underwriters and other interested parties to expedite the claims process and effectively managing clients’ expectations.
Key Responsibilities
Ensure market, insurance, legislation and other technical knowledge is developed and maintained to enable efficient claims handling
Process HNW and technical claims
Offer appropriate technical advice to clients throughout the claims process. 
Manage own workload in order to service the client promptly and efficiently
Regularly assess the status of claims with clients (as applicable) and ensure that all parties are informed of progress / chased for updates as necessary
Manage a small team of claims assessors 
Help to resolve esculated claims 
Sign off on assessor claims

Experience, Knowledge and Skills

Technical Life or Health claims experience
Claims authority 
Educated to degree standard
Knowledge of market practices in insurance claims
Previous claims handling experience
Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively 
Ability to manage complex and highly confidential information
Comfortable working autonomously 
Numerate with the ability to present and analyse data
Proactive approach