Client, Change and User Experience Officer

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • SOCIETE GENERALE HK
  • 17 déc. 18

Client, Change and User Experience Officer


Environment

Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia. Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

RESG/GTS/DWS department (Group Resources / Global Technology Services / Digital Workplace Services) is in charge of delivering and operating users solutions (telephony, workstation, bots, other communication solutions…) It is also responsible for managing technical infrastructures associated with users' workplace: technical directories, file services, etc…

RESG/GTS/DWS/CCU department is responsible for the customer relations, change management and improvement of the Workplace user experience, by providing the following activities:

  • Management of the roadmap and communication with our business partners
  • "Institutional" relationship with business partners, embodied by the Customer Relationship Managers
  • Piloting and advice on improving the user experience
  • The design, animation and publication of Change Management offers on the digital Workplace for the attention of our business partners


Mission

Main Responsibilities

  • Facilitate meetings with business teams alongside DWS managers to promote, discuss and gather feedback on GTS technology and technology roadmaps
  • Identify alongside the business teams how they may be able to enhance their working practices by better utilization of the GTS Technology products and communicate and demonstrate this to them
  • In charge of all communications related to new Digital Workplace Services products and the promotion of existing
  • Facilitate and contribute to IT surveys, analyze the results to identify areas of improvement need to be taken
  • Work with project and transition teams to ensure that new services and technology have incorporated CCU requirements within the project build test and deployment phases
  • Produce presentations and analysis on CCU topics for Business and senior GTS management teams
  • Act as a single point of contact and main contributor for DWS platform


Profile

Requirement (Qualification/ Years of Experience/ Skill / Knowledge)

  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • Minimum 3+ years with hands-on experience on IT support, preferably in banking or financial industry
  • Project coordination experience will be required
  • Fluent English
  • Customer Service Oriented and Change Management Skills
  • Able to work under pressure and handle discussion with senior management
  • Responsible and committed team player with strong interpersonal skills
  • Organized, structured and self-motivated. Ability to work independently with minimal supervision to achieve objectives
  • Excellent time management, able to set priority and meet tight deadlines