Contract Assistant Manager, Customer & Claims Servicing Contract Assistant Manager, Customer & Claims  …

Prudential Hong Kong Limited
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Prudential Hong Kong Limited
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Contract Assistant Manager, Customer & Claims Servicing
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Drive and lead product and campaign initiatives related to Claims, manage and support product project implementation according to requirements and product development standards.

Job responsibilities:

  • Analyse Claims Operational needs, prepare user stories from project stakeholders, review functional specification
  • Prepare user acceptance test plan, execute testing, document test results and communicate the results to both IT and business users for rectification / verification
  • Perform post implementation monitoring after system implementation, prepare user guide and training to Claims Operations
  • Production Incident follow up, investigation and resolution
  • Prepare regular progress update report and management reporting


Job requirements:

  • Bachelor Degree Holder
  • At least 5 years relevant experience in Business Analysis in insurance or financial institutes
  • Prepare regular progress update report and management reporting
  • Excellent command in written and spoken English and Chinese
  • Strong analytical, problem-solving, presentation and communication skills
  • Proficient in Microsoft Office (including Word, Excel, PowerPoint, Visio)
  • With agile project experience is a plus
  • Positive attitude, highly flexible, able to deliver outstanding results under challenging environment
  • Good leadership and motivation skills
  • Candidate with less experience will be considered as Contract Senior Officer
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