Customer Contact Management Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • HSBC
  • 30 nov. 17 2017-11-30

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Customer Contact Management Manager.

In this role, you will

  • Work closely with the Customer Relationship Management team to implement customer acquisition, retention and event based targeting strategies and campaigns across all channels and track their success
  • Collaborate with various departments to design, develop and deploy management reports, dashboards and business intelligence solutions to fulfill the business need under considerable deadline pressure
  • Provide technical leadership and subject matter expertise on data management process design
  • Meet with Client management and Senior Information Management stakeholders to discuss the business requirements for the information to be delivered
  • Anticipate future Business Intelligence, management information, and data management needs
  • Make recommendations and drive towards consensus regarding the appropriate data sources, business rules, and end product content, format and delivery mechanisms to meet requirements
  • Design, develop and test complex programs, queries according to business specifications and in alignment with Group policies, standards.
  • Ensure team members transform the business requirements into programs and processes to deliver high quality information deliverables, example  analysis, management information reporting, data extracts, campaign files in both a regularly scheduled and ad hoc fashion
  • Mentor and develop team members on their programming techniques for Business Intelligence, Data mining and analytical tools in order to improve effectiveness and cost efficiency.
  • Contribute to Data Management programmes and practices to improve data standards, data quality and data stewardship.

To be successful in this role, you should meet the following requirements

  • Bachelors degree, or equivalent, in Mathematics, Statistics, Quantitative Analysis, Computer Science or related field.  Advanced degree preferred.
  • Extensive banking experience in Customer Relationship Management, business analysis and data analytics. 
  • Proven experience in data mining, analysis, database management experience or equivalent.
  • Experience working with Compliance or banking operation related matters.
  • Solid experience on SQL writing and SAS programming skills. 
  • Experience in UNIX, Teradata, Hadoop, VBA, Cognos, Spotfire, QlikSense, Python, Celebrus as well as pertinent mainframe systems and software packages or equivalent would be an advantage.
  • Strong communication, analytical, organizational, interpersonal skills are required, including the capacity to articulate the case for information management in the language of business.
  • Ability to work effectively under pressure with competing and rapidly changing priorities
  • Ability to develop cohesive working relationships with internal, external stakeholders

For further details and application information please visit our career site, search under reference number 0000A3DW

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by The Hongkong and Shanghai Banking Corporation Limited