Digital Channel Manager (Digital Governance and Analytics) Digital Channel Manager (Digital Governance and  …

OCBC Wing Hang Bank Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 08 juil. 20
competitive
OCBC Wing Hang Bank Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 08 juil. 20
competitive
OCBC Wing Hang Bank has full spectrum of products and services that plays a unique position in the market to enable customers to manage their finance effectively. Digital is always the key focus of the bank in transforming the customer experience on many service touch points. The Bank places the focus on customer centric design on every digital solution to create seamless digital customer experience. We are currently seeking professional to join our digital channel team as Digital Channel Manager in our Retail Banking Group.

Responsibilities:

  • Plan and manage digital governance related projects and analytics under digital business user team for both consumer and SME banking
  • Understand regulatory guidelines and risk control such as SPM-TM-E-1 of e-Banking
  • Lead overall management of digital governance related projects through the whole development cycle on user requirement formation, functional specification, project testing and execution management
  • Ensure processes or project deliverables comply with regulatory requirements and compliance standards
  • Work very closely with developers, end users and control units to ensure projects aligned a proper control standard
  • Compile statistic reports on research findings and recommendations
  • Manage stakeholders’ expectations, timeline and cost management
  • Analyze latest market data in banking and financial industry
  • Formulate analytic framework/reports to track the digital channel performance/KPI
  • Work closely with data analytic units for data extraction and regular reporting
  • Perform ad hoc duties as assigned

Requirements:

  • University graduate in business administration, finance, computer science, e-Commerce or related discipline
  • At least 5-6 years of working experience on digital channel development and governance in banking/finance industry
  • At least 5-6 years of working experience on digital channel development and governance in banking/finance industry
  • Solid knowledge of digital banking, remote channels (ATM, IVR) and latest fintech trend
  • Solid experience in project management and data analytics for digital channel performance management
  • Strong understanding in regulatory guidelines and risk control on digital channel
  • Good business acumen with solid knowledge of banking and financial products
  • Demonstrate strong analytical skill
  • Experience in managing sizable digital governance projects with tracked results
  • Strong written and spoken in English and Chinese
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure and independently

 

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

 

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com

 

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