Digital Innovation Manager, User Centered Design - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • HSBC
  • 15 juil. 18 2018-07-15

Digital Innovation Manager, User Centered Design - Retail Banking and Wealth Management

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Innovation Manager, User Centered Design.

Principal responsibilities

  • Work with others focused on digital proposition strategy and emerging technologies including but not limited to artificial intelligence, distributed ledger technology, Internet of Things
  • Bring systems level thinking to dissect and interpret the entire ecosystem of a product, service or system
  • Help develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations
  • Generate data and verbatims and drive synthesis and insight generation on unmet user needs and how they may grow in one to five years
  • Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, info graphics and artifacts in support of a client mission
  • Collaborate with designers and technologists to map and visualize ideas
  • Bring an onni channel lens to services, combining analog and digital touchpoints
  • Use human centered planning to develop new business models and change management
  • Develop strategic roadmaps, define requirements, processes and generate business cases to support work stream objectives
  • Conduct qualitative and quantitative methods of evaluation
  • Maintain a human centered focus to your work
  • Contribute to thought leadership in the field


Qualifications
Requirements
  • Experience with innovative digital propositional development and deployment
  • Experience with service design, design thinking, design research, business design, or customer experience strategy
  • Experience with behavioral analysis
  • Experience with ethnographic fieldwork and making sense of qualitative and quantitative data
  • Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Experience with quantitative UX research, knowledge of statistics, experiment design, and SPSS, R, and Python an asset
  • Experience with client negotiation and setting expectations against real world limitations
  • Ability to be inspiring, open minded, hardworking, and thoughtful
  • Degree in Human Computer Interaction, Cognitive Science, Design, Experimental Psychology, Anthropology, Sociology, or a related field preferred
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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