Digital Product UX and Design Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • HSBC
  • 19 mai 18 2018-05-19

Digital Product UX and Design Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product UX and Design Manager.

Principal responsibilities

  • Interact with multiple RBWM teams at Global, Regional and Country level in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.
  • Provide digital capabilities to priority markets in Europe and MENA, plus smaller markets within the respective regions.
  • Contribute to digital design leadership on digitally led and non digitally led projects to deliver investment across the in scope markets.
  • Oversee and track usability spend with third parties
  • Undertake and support team in creation of best in class channel propositions and services following user centred design techniques and industry best practice, including research and customer usability testing, briefing and managing agencies where appropriate.
  • Contribution to the delivery of all flagship Group Transformation programmes where there is a digital workstream.
  • Indirect leadership of resources and specialists across other functions and organizations
  • Adherence to governance, analysis and resource management methodologies


Qualifications
Requirements
  • Design graduate. Graduates from other disciplines considered with experience
  • Extensive experience of User Centred Design methodology and its practical implementation
  • Experience of technical coaching, motivating and inspiring others to excel
  • Experience of interaction and visual design with a strong understanding of user centered design
  • Expert in best practice when designing for the web
  • Skilled in the use of prototyping tools, flash and rich media
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Accomplished in the development of mobile applications and web optimization for mobile devices
  • Innovative, the ability to approach things differently or do different things to deliver goals
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Experience of working with and managing agencies particularly usability testing
  • High levels of resilience and self motivation
  • Good relationship management skills to satisfy a wider range of internal and external customers with conflicting priorities
  • People experience in customer focused organisations.
  • Strong people leadership experience including performance management, team development and a track record in motivating and inspiring others to excel.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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