• Competitive
  • Hong Kong
  • CDI, Plein-temps
  • Citi
  • 24 sept. 17

HK - GCB - Assistant Manager, Portfolio Telesales

HK - GCB - Assistant Manager, Portfolio Telesales

  • Primary Location: HK,Hong Kong,Hong Kong
  • Education: Associate's Degree/College Diploma
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17058927


Description

  • Assist Team Manager to build revenue and volume momentum
  • Monitor individual TSR's daily sales performance through call monitoring
  • Ensure a high standard of quality service delivered and coach TSRs in order to achieve target
  • Review MIS report to measure TSR standard of performance
  • Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures
  • Provide training, team briefing, case sharing to enhance selling and servicing skills


Qualifications

  • University graduate preferable
  • Minimum 2-3 years of experience with a financial institution focusing in telemarketing/sales
  • Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
  • Strong coordination, communication and negotiation skills
  • Aggressive, result-oriented and able to work independently
  • Proficiency in written and spoken English