• Competitive
  • Hong Kong
  • CDI, Plein-temps
  • Citi
  • 23 sept. 17

HK - GCB - Branch Operations Manager

HK - GCB - Branch Operations Manager

  • Primary Location: HK,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17055630


Description

  • Ensure the delivery of excellent customer service
  • Assist Branch Manager with day-to-day operations within the branch
  • Control keeper of the branch to ensure compliance with all control processes and procedures with all relevant legal and corporate policies
  • Review regular and other periodical control processes
  • Review audit trail reports
  • Act as counterpart to internal and external audits and ensure that corrective action plans and target dates are adequate and reasonable to address the findings and exceptions raised
  • Provide necessary coaching to sales staff by working with the Branch Manager for proper sales processes, risk explanation, etc. to avoid customer complaints with regards to insufficient products information, etc.
  • Monitor and continuously improve levels of service provided by staff
  • Other ad hoc duties as required


Qualifications

  • University graduate with minimum 3 years experience in sales management role with retail banking
  • Good knowledge of banking products, compliance and branch operations and procedures
  • Strong people management, communication and problem solving skills