IT Service Management Director - Global Insurance Group IT Service Management Director - Global Insurance  …

Aptitude Asia
à Hong Kong
CDI, Plein-temps
Dernière candidature, 24 oct. 20
Excellent
Aptitude Asia
à Hong Kong
CDI, Plein-temps
Dernière candidature, 24 oct. 20
Excellent
Our client is a leading insurance group looking for an experienced IT service management professional to oversee the governance and improve the prodcutivity for APAC.

Responsibilities:

  • Accountable for leading the management of IT Service Management function including incident management, problem management, change management, release management etc.
  • Improve service delivery process by transformation, metrics and reporting
  • oversee process to ensure the SLA and OLA meet the standard and aligne with compliance

Requirements:

  • Degree in Computer Science or related discipline
  • 10+ years of experience in end user support or IT service management functions
  • Strong knowledge of ITIL framework and transformation project expreince
  • Hands-on experience in running support using ServiceNow
  • Excellent communication and stakeholder management skills
  • Experince with implementing IT service management solutions
  • Experience in insurance or financial industries

 

To apply, please send your CV to nicky@aptitudeasia.com

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