IT Support Specialist / IT Support Officer

  • $25K-$30K
  • Hong Kong
  • CDI, Plein-temps
  • Optimum Solutions , Numéro de Licence EA : 07C3330
  • 18 mai 19

For a reputable Investment Bank support users and provide solutions for software and hardwares, mobile devices etc.

Duties:

- Provide on site technical support for different applications, systems and hardware by internal business users.

- Work with the On Site Team, closely with the business users to troubleshoot, diagnose and resolve hardware problems e.g. desktop, monitors, Multimedia, Video Conferencing

The Ideal Candidates:

- 2 to 3 years experience working in Banking / Financial Industries

- Solid knowledge of desktop hardware, telecom, multimedia etc

- Ownership of issues and prompt escalations

- The candidate needs to follow up closely with the cases, track the status and complete multiple tasks

- Good knowledge and troubleshooting skills of Windows 7, Linux and Citrix.

- Direct contact with end users on a daily basis

- Must be responsive and able to efficiently document all working tasks and outstanding issues

- Good communication skills