• Competitive
  • Hong Kong
  • CDI, Plein-temps
  • Dah Sing Financial Group
  • 2019-06-16

About Dah Sing Group

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Manager, Services Management

  • Plein-temps
  • Hong Kong
  • 16 juin 19
Reporting to the Senior Manager, Services Management, you are responsible for promoting the overall quality of IT services as well as improving various internal processes within IT Division. Moreover, services management works including incident, problem and change management as well as IT service level objectives management are major responsibilities of the job.

Responsibilities

  • Drive root cause analysis and identify preventive / follow up actions for IT incidents in order to have continuous improvement.

  • Conduct service quality review to share lessons learnt for IT incidents and promote the importance and awareness of quality standard.

  • Impose and improve change control activities to have better system stability and quality.

  • Develop and monitor quality metrics and prepare IT quality report to senior management.

  • Act as the operational risk officer to ensure operational risk incidents are timely reported with quality.

  • Review IT service level objectives regularly and deliver service level reports to business units.
  • Conduct regular review on processes related to IT services management.


Requirements

  • University degree in information technology or related discipline.

  • At least 10 years' experience in IT field.

  • In-depth knowledge and experience in IT services quality management.

  • Proficient in incident, problem and change management.

  • Good knowledge of banking applications and infrastructure.

  • Familiar with regulatory requirements will be an advantage.

  • Strong written and verbal communication skills in both English and Chinese.

  • Mature and able to work under pressure.

  • Good analytical skill and have can-do attitude.

Please note that only shortlisted candidates will be notified.