Manager / Senior Manager, Digital & Customer Experience, Consumer Banking Manager / Senior Manager, Digital & Customer  …

DBS Bank (Hong Kong) Limited
à Hong Kong
CDI, Plein-temps
Dernière candidature, 26 oct. 21
Competitive
DBS Bank (Hong Kong) Limited
à Hong Kong
CDI, Plein-temps
Dernière candidature, 26 oct. 21
Competitive
See job description for details
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
  • Plan, design and execute all offline-to-online & channel adoption initiatives & campaigns
  • To be data driven, derive insights and to come up with new ideas from dashboards to identify offline-to-online & channel adoption opportunities
  • Stitch up physical & digital journeys for consistent customer experience across all channels
  • Regularly review on voice of customers and to participate on internal workshops to locate on customer / employee pain points and to identify gaps for improvement opportunities
  • Work hand-in-hand with internal teams to reimagine all in-branch journeys to enhance on customer experience
  • Perform market benchmarking to understand on industry practices, service standards and new initiatives
Requirements
  • Minimum 6 years of relevant experience in banking or financial institutions
  • Preferably with experience on process reengineering, project & product management
  • Creative with strong customer-focus mindset and detailed-mind
  • Well organized, proactive with an attitude to embrace changes and challenge the status quo
  • Good team player with strong communication and interpersonal skills
  • Excellent command of written and spoken English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
DBS Bank (Hong Kong) Limited logo
Offres similaires
Plus d'offres
Close