Natural Language Processing Engineer, Service Engagement Natural Language Processing Engineer, Service  …

AIA International Limited.
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
AIA International Limited.
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Natural Language Processing Engineer, Service Engagement
Bring your career aspirations to life with AIA!
The NLP Engineer will be responsible for driving a journey to leverage and integrate Natural Language Processing and Artificial Intelligence technologies into Chatbot and other digital solutions to better the customer experience and create a next generation enquiry platform.

Roles and Responsibilities
Chatbot Development
  • Maintain close communication with multiple business units to understand the business initiatives and optimize the usage of data science and digital technologies
  • Identify opportunities to leverage Machine Learning (ML), Artificial Intelligence (AI), Natural Language Processing (NLP) and Speech Recognition focused technologies to improve customer journey
  • Deliver customer-facing digital application solutions across the multiple digital channels (e.g. mobile application, website, e-commerce and omni-channels)
  • Develop sourcing, cleansing, structuring and ingesting new data sources
  • Work with supporting vendors and transfer knowledge and expertise of the developed solutions back to AIA team
  • Stay in tune with market research and development, and evaluate different technologies to address current challenges and future improvements
Other responsibilities
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Job Requirements
  • Bachelor in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering or other relevant disciplines
  • Hands on experience to develop chatbot using IBM Watson NLP tools including DialogFlow, intent and entity training
  • Knowledge of HTML coding
  • Experience with ML / AI / NLP / Speech Analytics / Speech Recognition solutions
  • Text / Language Database design for NLP in mixed language
  • Experience of diverse data analysis with advanced text analytics skills, especially with English and Chinese
  • Programming experience with SQL, Python, C++, Scala, Java, R or similar language
  • Ability to pick up insurance concepts quickly
  • Fluent in English and Cantonese
  • Basic insurance and pension knowledge would be definitely an advantage

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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