Policy & Procedure Enhancement (Assistant) Manager

Responsibilities

• Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers
• Assist in liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery
• Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
• Provide support on UAT in respect of systems of the retail banking business
• Deliver training to end users for the updated policies, procedures or system

Requirements

• University graduate in Economics, Finance or related discipline
• Minimum 5 years’ retail banking experience
• Good Knowledge of retail banking practices, operation system and procedure
• Good project management, organizational and analytical skills
• Self-motivation with good interpersonal and communication skills
• Proficient in MS Office applications and Chinese Word Processing
• Fluent spoken and written English, Chinese and Mandarin
• Candidates with less experience will be considered as Assistant Manager Level

Interested parties please send your resume in word format with current & expected salary and notice period to ada@hkjobc.com.  For details, please feel free to contact Ada at 9710 9507.