Process Optimization Manager / Assistant Manager

Position Summary and Objective

To be the team members to drive branch process re-engineering and optimization
Partner with Business Units to identify opportunities for process digitalization
Work closely with Technology Unit to optimize the use of Regtech technology
Facilitate Business Units to prepare business justification, obtain management endorsement for implementation.
Manage the project to promote change and ensure smooth implementation on related project.

Job Responsibilities:

Support project scoping, business case development & management buy-in, prepare user requirement and monitor project implementation & deployment
Assist project planning and implementation, including business case preparation, operation risk control assessment and customer/staff satisfaction from end to end process digitalization.
Follow up actionable insights with thorough study on current operation procedure and key risk controls and frontline pain points
Prepare digital journey and translate them into process re-engineering and system enhancement opportunities
Engage various stakeholders from Business Units, Technology, Operation, Risk Department etc and make business decision to resolve problems during project implementation.
Manage project rollout with a clear line of sight on cross channel communication
Keep abreast of latest technology and recommend relevant business applications
Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
Participate the development of digital distribution model by leveraging new technology in fintech environment

Job Requirements:

Degree or above in Business Administration, Marketing, Finance or related disciplines
At least 3 years' solid working experience in channel and operation management domain.
Strong problem solving and influencing skills, with the ability to engage key stakeholders
Familiar with financial products, operations and sales & service quality enhancement
Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
Digital savvy and able to visualize and translate business need into technical requirement

Référence 498937

Plus d'offres de Bank Of China (Hong Kong) Limited

Bank Of China (Hong Kong) Limited

Hong Kong

il y a 19 jours Full time Competitive