Process Specialist

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • Cognizant Technology Solutions APAC
  • 18 mai 18 2018-05-18

Process Specialist

Requirement :
2 to 5 years working in a service support/customer service experience
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Fluent in English (Witten & Oral) and native Cantonese
Should have fluency in Mandarin
Should be able to write both in Simplified Chinese and Traditional Chinese
Must have exceptional grammar and typing accuracy skills - experience with business communication
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to comprehend and analyze client situations and apply the right solution
Ability to collaborate and work effectively on a team
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining attention to detail

Preferred Qualifications:
Experience in online advertising at a major media agency or publisher
E-mail and chat support experience