Process & Organisation Officer
BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!About BNP Paribas in Asia Pacific ( www.apac.bnpparibas )
In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!
* excluding partnerships
ITO Client Management (ITO CM) is a global IT and Operations (ITO) group responsible for managing all client related information within the Corporate and Investment Bank (CIB), including client on boarding, client services, Loan services and client referential data management. Client Management also provides support to a number of global functions, namely Legal, Compliance and Product Control, as well as for cross-business activities such as customer relationship management.
The Process and Organization Officer role within the Client Management Governance setup is twofold;
a) To ensure all the standing and ad-hoc committee the CLM team attend regionally are prepared along with supporting material.
b) To manage small projects within the Client Management APAC portfolio encompassing project initiation, cost/benefit analysis, collection of business requirements, gap & impact analysis, functional specifications, planning and project status reporting, definition of test strategy and arrangement of the User Acceptance Test
Direct Responsibilities & Contributing Responsibilities
o Clear and concise presentation skills.
o Clear and concise - both written and verbal in English (a 2nd Language would also be preferred)
o To different audiences: users, stakeholders, sponsors
o Via different mediums: presentations, reports, meeting minutes
o Good listening skills
o Meeting Management:
o Facilitation and brainstorming techniques
o Chairing and leading meetings, minute taking and progressing action points
o Presentation skills
o Work closely with the Sponsors & users to inventory, clarify and consolidate their requirements.
o Consolidate the cost/benefit analysis and get sign off
o Ensure the project is properly defined, planned, resourced and sponsored.
o Identify sub-projects impacted and ensure dependencies are clearly identified and managed.
o Write Functional Specifications where required
o Monitor progress and report on implementation of the project.
o Manage risk and communicate appropriately.
o Document, execute and ensure sign off on User Acceptance Testing
o Ensure any project considers regulatory or compliance guidelines, as well as, Client Management and Project Management controls and methodology
o Consolidates the Go Live plan.
o Perform User Training and support for a limited go-live Period
o Preparation of materials
o Planning of training programmes
o Delivery of training sessions
o Deployment Management
o Defining the deployment plan
o Managing reconciliation / roll-over from legacy to new
o Communication of change to users and stakeholders
o Promotion of new services to drive user uptake
o Work stream Management:
o Planning, co-ordination and execution of work streams
o Risk and issue tracking, management and resolution
o Progress tracking, status reporting
o Testing: (User Acceptance Testing)
o Gaining user sign off
- Contribute to the Permanent Control framework
Technical and Behavioral Competencies required
• Strong Knowledge in the End User Computing
• Positive and constructive thinking, always looking to create improvements within the team and organisation
• Flexibility, able to work alone or within small teams, open to new practices & methodologies in a rapidly changing and multi-cultural environment
• Professionalism & Communication, to clearly communicate issues and objectives to all levels of the organization
• The ability to manage under pressure, running multiple projects in parallel
(1) Degree holder in relevant field preferably finance related.
(2) > 2.5 years' experience in Finance
(3) KYC Experience or exposure a bonus