Production Support Specialist - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • HSBC
  • 19 juin 18 2018-06-19

Production Support Specialist - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Production Support Specialist.

Principal responsibilities

  • Develop analytical skills to resolve problems and incidents of varying complexity to the Group's production environments
  • Accurately capture and analysis computer performance measured against agreed targets to identify service shortcomings and agree appropriate solutions
  • Implement day to day user account administration and application maintenance
  • Build up a basic understanding of the business model
  • Falcon, eCommence, Horizon systems infrastructure that supports the global equities business
  • Ensure compliance with all relevant internal instructions, FIMs, GSMs, SOX circulars, and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour
  • Build an excellent rapport with users and third party vendors and gain an understanding of business flows and business requirements
  • Participate in the testing, implementation and roll out of new system versions
  • Maintain a good working relationship with other IT personnel including developers, business analysts and overseas IT managers

  • University graduate with a degree in computer science or a relevant discipline
  • Good communication skills, and problem resolution skills
  • Ability to work under pressure, and have the ability to adapt to rapidly changing situations
  • In depth knowledge of standard office tools, such as excel
  • Experience in one or more areas of Unix, Linux, MS Windows and Scripting, with a good knowledge of IT infrastructures
  • Knowledge of FIM protocols and Oracle or Sybase would be very useful
  • Excellent interpersonal and communication skills in English, Cantonese and Mandarin.
  • Be pragmatic and flexible with an open minded approach to dealing with teams with differences in terms of geographic location, language and culture and relationship and proximity to the users
  • Ability to work under pressure
  • Self motivated
  • With experience in Global Market products, application systems production support, Perl, PL, SQ, Control M, XML and HTML would be added advantage
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.