Production / Application Support - Java Production / Application Support - Java …

Capgemini Financial Services
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 30 mai 19
Salary Plus Benefits
Capgemini Financial Services
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 30 mai 19
Salary Plus Benefits
We are looking for a Production / Application Support Engineer to address and investigate production queries at an application and data level i.e. prepare sequential statements and pass on to the hands-on developers who will extract the necessary data for further investigation and “fixing” i.e. coding.

Required-

  • Maintain effective relationships with core and extended program team members, peers, senior stakeholders, business managers
  • Ensures monitoring alerts and system events are assessed, prioritized and managed
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Receive incidents and requests from end-users, analyze these and respond to the user or raise to technical IT teams for fixing (e.g. developers and system engineers).
  • Assist in all customer and provide production support for all designs and perform test on all installation process
  • Great customers pleasantly and ensure compliance to all customer requirements
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
  • Prepare test applications and review all Java, API application services.
  • Maintain effective relationships with core and extended program team members, peers, senior stakeholders, business managers
  • Ensures monitoring alerts and system events are assessed, prioritized and managed
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Receive incidents and requests from end-users, analyze these and respond to the user or raise to technical IT teams for fixing (e.g. developers and system engineers).
  • Assist in all customer and provide production support for all designs and perform test on all installation process
  • Great customers pleasantly and ensure compliance to all customer requirements
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
  • Prepare test applications and review all Java, API application services.
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