Sales Support/Integration Specialist, e-Commerce Solutions, FX

  • Circa $500k HKD Base Salary + Bonus + Benefits
  • Hong Kong
  • CDI, Plein-temps
  • EC1 Partners Pte. Limited , Numéro de Licence EA : 16S7907
  • 10 oct. 17 2017-10-10

A leading technology provider within the Financial Markets offering electronic trading and execution services to the FX market is looking to expand their footprint across Asia Pacific. They deliver the unique benefits of exchange quality execution, complete pre and post-trade transparency and a secure, level playing field for all FX market participants.

They continue to show huge commitment to the region, which means great long term career prospects for anyone joining the team at this stage. 

My client is urgently seeking a Sales Support Specialist to join the team in Hong Kong. They are looking for an effective communicator who is technically sound to bridge the gap between Sales & IT. You will be part of a rapidly-growing team in the region with aggressive targets to help the sales team build new revenue as well as retain existing business.

Some of your responsibilities and previous skills will include the following;

 

Responsibilities

 

  • Supporting the sales team externally by attending the meetings with sales, chasing up the docs and maintaining clients’ relationships
  • Providing client onboarding support and training for our clients
  • Handling enquires from clients directly and following up leads
  • Dealing internally with Risk, Compliance, Marketing, CS team and etc with or on behalf of the sales team
  • Present feedback from client issues to management and other stakeholders where applicable
  • Anticipate, understand and respond to the needs and expectations of our customers
  • Regularly update statistics on new accounts and present analysis to management
  • Follow internal policies and adhere to regulatory requirements
  • Contribute to the ongoing development and improvement of the client experience

 

Skills Required

  • Business fluency (both verbal and written) in Mandarin and English is essential
  • Proficiency in MS Office applications in particular Excel and Word
  • Demonstrable awareness of the cultural requirements of the Asian business sector
  • Excellent interpersonal skills, with the ability to deal diplomatically with difficult clients
  • Experience in and knowledge of the financial sector and/or knowledge of FX and CFDs would be beneficial
  • Effective relationship builder, negotiator, conflict handler and influencer
  • Performance driven and results orientated
  • Proven problem-solving skills