Senior Associate/ Associate/ Analyst, Investigation & Support

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Assist the unit / section manager to manage the day to day activities of the section
• Check and complete the processing of remittance, investigation cases and transaction screening in accordance with the established procedures & risk control, bank policies & guidelines, service standards
• Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
• Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
• Supervise the production of daily dashboard, coordinate control & quality meetings, and supervise the submission of monthly business/regulatory reporting
• Design user requirement and conduct project UAT
• Review risks mitigation measures and monitor and track progress of the actions taken to resolve risk and audit issues
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
• Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation
• Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities
• Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
• Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
• Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy
• Public holiday duty may be required

Requirements

• Minimum 5 years working experience in payment investigation operations or relevant experience
• Minimum 1 year in people management experience for Senior Associate/Associate
• Good knowledge and experience of banking operations and remittance processing
• Good knowledge and experience of SWIFT and RTGS operations
• Good knowledge and experience of regulatory requirements pertaining to payment, remittance processing
• Experience in project and testing
• Strong senses of risk control and management
• Result and customer service oriented

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.