• Competitive
  • Hong Kong
  • CDI, Plein-temps
  • HSBC
  • 2019-03-20

Senior Customer Proposition Manager - Retail Banking and Wealth Management

  • Plein-temps
  • Hong Kong
  • 20 mars 19

Senior Customer Proposition Manager - Retail Banking and Wealth Management

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Customer Proposition Manager .

Principal responsibilities
  • Contribute to launching proposition initiatives and implementing business strategies for the mid and mass customer segments in alignment with Group directives to achieve the targets.
  • Drive the proposition development for Advance and Retail Banking to establish HSBC as the leading and preferred bank for the mid and mass segments
  • Develop plan and implement business strategies to achieve portfolio growth in terms of customers number and income, and improve customer experience
  • Drive the development of business initiatives and ongoing management of propositions to grow portfolio and profitability
  • Launch Group initiatives on Advance and Retail Banking
  • Execute Global Standard and control initiatives to ensure adherence to guidelines
  • Support special projects in relation to Advance and Retail Banking proposition enhancement
  • Liaise with key stakeholders including Retail Distribution, Channel, Product teams, Marketing, Compliance and Legal to facilitate development and implementation of initiatives and projects
  • Effectively train, motivate and develop junior managers within the team, where applicable

  • University graduate with business studies related discipline with retail banking or product management experience and top and bottom line responsibilities
  • Possess understanding of integrated accounts and overall banking products
  • Familiar with sales and distribution framework and keep in pace with the ever changing market conditions
  • Can work independently and proactively
  • Strong project management skills in developing and implementing initiatives and possess the ability to solve problems promptly and effectively
  • Excellent interpersonal, communication, presentation skills in both written and spoken English and Chinese
  • Excellent people management skill
  • Strong numerical ability and analytical skills
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.