Senior Customer Service Manager / Customer Service Manager (Corporate Client)

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • Bank Of China (Hong Kong) Limited
  • 17 oct. 17 2017-10-17

Senior Customer Service Manager / Customer Service Manager (Corporate Client)

Responsibilities:

  • Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Serve as a client advocate to drive internal departments to deliver the best in class services to clients
  • Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
  • Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
  • Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements
Requirements:
  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 8 years of solid corporate client service / relationship management experience in banking industry in which 5 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
  • Previous experience in management role or multi banking operations functions is an advantage
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage (Candidate with less experience will be considered for Customer Service Manager.)