Senior Customer Service Representative, Member Services - HSBC Securities Services

  • Competitive
  • Hong Kong
  • CDI, Plein-temps
  • HSBC
  • 16 oct. 18

Senior Customer Service Representative, Member Services - HSBC Securities Services

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Senior Customer Service Representative, Member Services.

Principal responsibilities

  • To provide effective, quality and timely services to our members, employers and fund managers
  • To handle the follow up requests and complaints from members, employers, fund managers, external trustees and authorities
  • To handle the administrative works of Member Services
  • To adhere to procedures, policy, regulations and trust deeds
  • To perform UAT when required
  • To cross support the job of other teams from time to time as assign
  • To assist and back up the senior staff if required


Qualifications
Requirements
  • ​Working experience in pension fund, MPF and or call centre experience would be an advantage
  • Fluent Mandarin, Cantonese and English
  • Eager to learn and strive for continuous improvement
  • Able to work under pressure and meet deadlines
  • Client focus and provide solution to clients
  • Flexible for job rotation and multitasking
  • Willing to change and be proactive to drive change
  • High integrity and professionalism
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.