Senior Digital Innovation Manager - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • CDI, Plein-temps
  • HSBC
  • 17 juil. 18 2018-07-17

Senior Digital Innovation Manager - HSBC Insurance

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Senior Digital Innovation Manager.

Principal responsibilities

  • End to end alignment between business objectives, HDS deliverables, DaaC and commercialization activities
  • Identify and track improvement opportunities across customer experience, sales and servicing journeys and digitally native capabilities
  • Establish collaboration between the country and digital teams to share best practices and to ensure full alignment
  • Work with Group Insurance strategy to identify opportunities to develop new digitally centric propositions
  • Staying abreast of customer and market trends, assessing if there is an opportunity for HSBC Insurance within those changing trends, developing a business case for the opportunity and seeing it from design to development through to deployment
  • Ensuring Insurance products are suitable for Digital channels; partner with the Insurance product team to develop new products or enhance current products to suit digital channels
  • Defining customer proposition based on consumer insights, from Customer Value Management, product, competitor review to increase customer engagement across digital channels to generate additional revenue and lower the cost to serve.

  • Customer focused, results based approach, able to deliver to deadlines.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases without always having historical data, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage.
  • Experience in global or regional roles, working effectively to deliver targets across diverse cultures.
  • Comfortable with technology including ability to translate business and customer needs into business requirements, customer journey mapping, technical assessments, organizational buy in, launch, and ongoing management.
  • Exposure to projects that touch a range of technology platforms, such as browser, mobile, Dynamic and Technical Platform.
  • Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
  • Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications is an advantage.
  • Strong competency with professional project planning, and other project management skills. Functional design experience to map customer processes an advantage.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.