• Competitive
  • Hong Kong
  • CDI, Plein-temps
  • HSBC
  • 2019-03-19

Senior Digital Product Manager - Retail Banking and Wealth Management

  • Plein-temps
  • Hong Kong
  • 19 mars 19

Senior Digital Product Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager.

Principal responsibilities
  • The individual in this role will be responsible for the digital product management of one or more products and features as part of a Cross-Functional Leadership Team in order to deliver distinctive value to our customers as well as to meet internal Key Performance Indicators.
  • They will be responsible for the overall set of customer facing digital journeys for their respective product or feature.
  • These features are wide-ranging and could include sales, servicing and or marketing customer journeys.
  • The individual will need to ensure these features are best-in-class, simple, easy-to-use and differentiate the bank from competitors. It will be imperative to account for the multi-channel customer experience and work in collaboration with other impacted areas, such as relationship managers in branches and or call centres.
  • Leveraging market trends and consumer insights to create seamless digital customer journeys to increase conversions, transactions to generate additional revenue and lower the cost to serve
  • Engaging IT, Software Delivery teams to construct quality customer experience at improved cost and time to market
  • Working closely with Digital Customer Experience and Service Delivery teams to improve the delivery effectiveness
  • Liaising with Marketing to promote usage and increase activation of customers' products through digital channels
  • Applying data, metrics and test results from customer reactions to tailor content, digital marketing, and customer interactions to improve rate of investment and customer returns for the proposition.
  • Influencing stakeholders and senior management to obtain buy-in deemed critical to product delivery
  • Creating and iterating on a multi-year product roadmap and creating the business case for additional funding
  • The role will have influence over multi-million dollar digital budgets and be expected to produce returns substantially in excess of group targets.


Qualifications
Requirements
  • In-depth experience of managing and delivering digital content at other large scale organisations either within financial services or other industry.
  • Candidates with non-financial services background will need to explain how their experience can benefit the banking industry
  • Hands-on experience leading product development teams such as UX designers, software engineers and quality assurance engineers on projects that touch a range of technical platforms such as digital, mainframe, server-based etc.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
  • Proven track record of successfully delivering tangible improvements to customer experience through digital interactions
  • In-depth familiarity or hands-on experience with content management systems
  • Experience working across multiple markets with a preference given towards Asian market experience
  • Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third-party partners both in partnership development and as ongoing partner management
  • Blend of business and technical expertise and awareness
  • Ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationships across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Demonstrates flexibility when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player
  • Bachelor's degree or equivalent preferable
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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