Senior Help Desk / Onsite Support Analyst Senior Help Desk / Onsite Support Analyst …

BNY Mellon
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
BNY Mellon
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Senior Help Desk / Onsite Support Analyst
  • Provide and deliver onsite Technology support for BNY Mellon end-users on all Technology-related activities including daily BAU (hardware/software), Video Conferencing and smart-hands with Infrastructure in a fast-paced, highly demanding financial services environment.

  • Provide coverage for Premium remote and onsite support to BNY Mellon Traders and VIPs

  • Lead and/or contribute to Technology projects and initiatives.

  • Provide guidance, assistance, coordination and follow-up on Technology problems, ensuring proper ticket logging, tracking and resolution.

  • Engage with vendors for support and assistance of production applications, hardware and customer-specific operations.

  • Provide early morning and/or weekend support whenever necessary.

  • Contribute to the achievement of team objectives.

  • Administer and manage support processes and procedures, keeping them organized and well maintained.


  • Bachelor's degree in a related discipline orequivalent work experience required.

  • 3-5 years of experience in technologyend-user support (desk side support)

  • Banking environment experience is a plus

  • Foreign Exchange trading room support and/or experiencein the securities or financial services industry is a plus.

  • Possess a continuous improvement mindset,"Can do" attitude, flexible, versatile and positive outlook towards changes ina fast-paced work environment.

  • Excellent teammate. Appreciative for differentculture and diverse workplace.

  • Willingness to "own" and be accountable forissues through resolution.

  • Ability to multi-task, prioritize andeffectively perform in a high-pressure situations such as urgent issues andfacing distressed users.

  • Committed in delivering quality service toclients.

  • Experience working as part of GlobalTechnology support team such as help desk, deskside support is an advantage.


  • Excellent in Windows 7, Windows 10, MSOffice, OSX platform support and mobile devices.

  • Excellent written, verbal communicationskills and flexible style to fit role responsibilities and situation.

  • Experience supporting in Office 365 is aplus.

  • Experience in using Video Conferencingsystems, Active Directory, Citrix based applications, Virtual desktop, Remotesupport tools and ticketing tools such as Remedy.

  • Experience in supporting FX applications suchas Bloomberg Products, Thomson Reuters, and pricing applications and Tradingdevices such as IPC Turrets, WEY Keyboard is a plus.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Hong Kong-Hong Kong-Hong Kong
Job: Information Technology
Internal Jobcode: 60073
Organization: Technology Services Group-HR06725
Requisition Number: 1912478