Senior Manager/Manager, Operation Excellence Senior Manager/Manager, Operation Excellence …

FWD
à Hong Kong
CDI, Plein-temps
Dernière candidature, 15 oct. 20
Competitive
FWD
à Hong Kong
CDI, Plein-temps
Dernière candidature, 15 oct. 20
Competitive
Senior Manager/Manager, Operation Excellence
FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, and has a representative office in Shanghai, China. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability) has been affirmed 'A3' by Moody's and 'A' by Fitch, FWD General Insurance Company Limited has also received 'A' rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 530,560+ customers with over 830+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.
The Job
  • Achieve company vision to 'change the way people feel about insurance' by transforming Life Operations through digitization and innovation
  • Lead an innovation project team(s) to assist different departments (such as New Business, Underwriting, Life Administration, Claims, Customer Engagement) in Life Operations to manage changes such as new products/initiatives, system/efficiency enhancements, etc
  • Define and maintain the project life cycle processes including business case preparation, project initiation, demand management, scoping, planning and implementation
  • Handle projects and manage changes due to new products/initiatives/systems
  • Work with and elicit user requirements from BAU teams
  • Prepare test plan and participate in different UATs as required
  • Report changes and risks to stakeholders in a timely manner
  • Ensure quality and timely deliverable for projects

The Person
  • University graduate
  • At least 8 years experience in insurance fields, of which at least 3 years managerial experience
  • At least 5 years experience in Life Insurance operations/project management
  • Hands on project experience in product/system development is preferable
  • Candidates with LOMA qualification and/or professional qualification in project management is preferable
  • Good knowledge of PC, particularly proficient in Microsoft Office tools, SQL knowledge is a plus
  • Proficiency in Chinese and English
  • SDLC (Software Development Life Cycle) knowledge is a plus
  • Strong analytical anal independent problem solving capability

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
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