Senior Manager, Application Management Senior Manager, Application Management …

Prudential Hong Kong Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 20 janv. 20
Competitive
Prudential Hong Kong Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 20 janv. 20
Competitive
Senior Manager, Application Management
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Job Responsibilities:

  • Strong application knowledge in insurance, banking and finance system
  • Strong in design, development and testing methodologies
  • Responsible for managing IT projects aligned with company's SDLC guidelines including requirements management, resources planning, prioritization, budget monitoring, clients' expectation management, system design, change management, contingency planning, risk assessment and mitigation
  • Work closely with project manager, contractors, and business teams for delivering quality projects and services
  • Manage project execution, communicate project progress and issues to project stakeholders, including analytical reports, presentations and other documentations as necessary throughout the project delivery process
  • Manage project risks, identify, determine and recommend risk mitigation solution on projects and implements as appropriate
  • IT staff recruitment, coaching and mentoring
  • Broad understanding of the technology industry, including current and emerging digital solutions
  • Strong leadership and technical background
  • Effectively communicate across technical, business and executive teams; manage IT deliverable as well as stakeholder expectation
  • High proficient in English and Cantonese, and basic Putonghua communication
  • Self-motivated, inspiring with outstanding project and people management along with strong leadership skills


Job Requirements:

  • Bachelor Degree in Computer Science, Information Technology or Engineering equivalent discipline
  • Minimum of 15 years of IT experience with at least recent 5 years in managing application development and deployment position
  • Track record in managing customer engagement channels (i.e. Contact Centre, Chatbot, Mobile App, Web Portal, etc.) system implementation and BAU support
  • Experience in Customer Relationship Management systems, Cloud solution and Robotic Process Automation tools and implementation is an advantage
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