Senior Manager, Head of Customer Service (B2B & On-Line Financial Service/ Fintech) Senior Manager, Head of Customer Service (B2B &  …

Williams (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 17 sept. 19
Negotiable
Williams (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 17 sept. 19
Negotiable
Diffusée par:
Diffusée par:
Recruteur
Our client is a leading supplier of financial information technology (FinTech) products and services in Hong Kong, with over 20 years' experience supplying trading platforms, enterprise solutions, financial content and investor applications to over 150 banks and brokerages in Hong Kong and across Asia. They are the first Hong Kong vendor to provide a total 'one-stop securities trading service' for financial institutions.

Responsibilities

*       Manage a team of 4-5 customer service staff to deliver quality customer services
*       Review and enhance customer service procedures to cope with business requirements
*       Maintain growth of assigned clients and develop effective client retention strategies
*       Assist in establishing sales channels to capture business opportunities
*       Solicit ongoing feedback for continuous product enhancements
*       Liaise with internal departments on product promotion/marketing activities
*       Lead and perform ad-hoc projects as assigned by the Management

Requirements 
*       Degree Holder or equivalent
*       At least 8 years of Customer Service/Account Management experiences in Fintech or On-Line Financial Sector (less experience will be considered as Senior Manager, Customer Experience)
*       Minimum 3 years experiences in management role
*       Excellent command of spoken and written Cantonese and English, Putonghua
*       Good analytical and problem solving skills
*       Strong interpersonal and presentation skills
*       Self-motivated and strong attention to details
*       Able to work in a multi-task and fast pace environment

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