Senior Mediator / Mediator (Complaint Handling) Senior Mediator / Mediator (Complaint Handling) …

Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 26 juin 20
Competitive
Bank Of China (Hong Kong) Limited
à Hong Kong, Hong Kong, Hong Kong
CDI, Plein-temps
Dernière candidature, 26 juin 20
Competitive
Senior Mediator / Mediator (Complaint Handling)
Responsibilities:
  • Handle customers' complaints related to the banking products and other compliance issues
  • Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations
  • Deal with the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission, Insurance Authority and the Hong Kong Federation of Insurers etc.)
  • Identify areas for improvements and prepare reports for enhancing service quality
Requirements:
  • Degree or above holder in Business Administration, Finance or Communications. Candidates obtained professional qualifications in HKSI / IIQE / MPF will be an advantage
  • 5-6 years' experience in complaint handling or customer services, preferably in the banking / financial industry
  • Sound knowledge of banking and investment products
  • Good negotiation, analytical & problem solving skills
  • Good command of both written and spoken English and Chinese (including Mandarin)
  • Proficiency in using Micorsoft Office

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