Senior Systems Analyst - Technology Operations - IT - 12months Contract Senior Systems Analyst - Technology Operations -  …

Hong Kong Exchanges and Clearing Limited
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Hong Kong Exchanges and Clearing Limited
à Hong Kong
CDI, Plein-temps
Soyez parmi les premiers à postuler
Senior Systems Analyst - Technology Operations - IT - 12months Contract
HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with in-depth IT services management knowledge and experience to join our Change Management Team under Technology Operations. This role will take part in the IT Service Management (ITSM) platform development and implementation. And also supporting daily operations include IT production changes, IT system accounts and IT asset inventory management. Candidate has relevant knowledge in these disciplines is an advantage.

Candidate should have a customer service mind-set to drive process improvement, push for operational efficiency and value.

Job Responsibilities:

  • Take part in the IT service management implementation from the processes aspect
  • Ensure proper implementation and control of production changes according to policies, standards and procedures
  • Work on-site at data centers in weekends to support IT teams on production change related activities
  • Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
  • Ensure software licenses and IT asset inventory records are properly maintained and filled with valid data
  • Automate and streamline daily BAU activities to improve operational efficiency and reduce the chance of human errors
Job Requirements:
  • Strong knowledge of IT service management with five or more years' experience in change management, identity and access management, and asset inventory management
  • Degree in Computer Science, Information System or IT related disciplines
  • Experience in financial services industry or other highly regulated organisations is preferred while not essential
  • Experience in leading ITSM solutions (e.g. ServiceNow, BMC, etc.) on mission critical, high availability, high performance and large-scale systems infrastructure
  • ITIL certified and knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management
  • Strong ability to carry out assigned tasks independently with little supervision
  • Strong analytical, problem solving, interpersonal and presentation skill
  • Good communication and interpersonal skills
  • Team player
  • Proficiency in documentation and technical writing
  • Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage

Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.

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