Job Description:

• Manage IT Helpdesk tickets in a timely manner
• Respond to user call via phone, email and ticket system
• Resolve user queries and feedback quickly and effectively
• Document cases in the Ticket Logging System
• Should adhered to company polices, corresponding guidelines and service level standard

Requirements:

• Degree in Information Technology, Computer related disciplines
• Completion of ITIL Foundation is an advantage
• Strong customer-oriented mindset with excellent communication and interpersonal skills
• Independent, diligent and responsible, with positive attitude under pressure
• Familiar with various MS Office applications
• Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .